ETRYON Virtual Try-On FAQ for Shopify and WooCommerce Stores

Question 1

What is ETRYON?

Accepted Answer

ETRYON is an AI virtual try-on app for Shopify and WooCommerce fashion stores. It lets shoppers upload or take a photo, preview clothing products on themselves, and continue from the try-on result to add-to-cart on the product page.

Question 2

Who is ETRYON built for?

Accepted Answer

ETRYON is built for clothing brands, fashion retailers, and ecommerce stores that sell apparel through Shopify or WooCommerce. It is especially useful for stores that want to reduce visual uncertainty before purchase.

Question 3

How is ETRYON different from a basic AI image generator?

Accepted Answer

ETRYON is designed for ecommerce product pages, not just for generating standalone images. It connects virtual try-on with selected products, supported variants, product-page modals, post-try-on offers, add-to-cart actions, and storefront analytics.

Question 4

Does ETRYON guarantee higher conversions or fewer returns?

Accepted Answer

No tool can guarantee conversion or return-rate results for every store. ETRYON helps reduce visual uncertainty and supports more confident purchase decisions, but results also depend on product quality, sizing, photos, pricing, traffic, and store experience.

Question 5

How do I set up ETRYON on Shopify?

Accepted Answer

Install ETRYON directly from the Shopify App Store, then enable the ETRYON app block on your product page. After that, you can configure try-on settings inside Shopify and publish the experience to your storefront.

Question 6

Does the Shopify app require an API key?

Accepted Answer

No. The Shopify app does not require merchants to copy an API key from app.etryon.ai. Shopify installation, plan selection, and billing are handled through the Shopify app flow.

Question 7

Where do I manage billing for the Shopify app?

Accepted Answer

Shopify app billing is managed through Shopify. If you install ETRYON from the Shopify App Store, subscription and billing actions are handled inside the Shopify app ecosystem.

Question 8

How do I set up ETRYON on WooCommerce?

Accepted Answer

Install the ETRYON WordPress plugin, create an account at app.etryon.ai, copy your API key from the ETRYON dashboard, and paste it into the WooCommerce plugin settings.

Question 9

Does WooCommerce require an API key?

Accepted Answer

Yes. The WooCommerce plugin uses an API key from app.etryon.ai to connect your store with ETRYON's AI virtual try-on service.

Question 10

What is the difference between ETRYON for Shopify and WooCommerce?

Accepted Answer

The Shopify app is installed, billed, and managed through Shopify. Merchants do not need to manually copy an API key from app.etryon.ai. The WooCommerce plugin is installed in WordPress and connects to ETRYON with an API key from app.etryon.ai.

Question 11

How does AI virtual try-on work for shoppers?

Accepted Answer

A shopper opens the try-on modal from a product page, uploads or takes a suitable photo, and ETRYON generates a preview of the clothing product on that person. The shopper can then review the result before continuing.

Question 12

Can shoppers use ETRYON on mobile?

Accepted Answer

Yes. ETRYON is designed for both desktop and mobile shopping experiences. On mobile, shoppers can upload a photo or use their device camera when supported by the browser and store setup.

Question 13

Can shoppers add products to cart after trying them on?

Accepted Answer

Yes. ETRYON supports a try-on experience that can guide shoppers from the generated preview toward add-to-cart, instead of leaving them in a disconnected image preview.

Question 14

Can I show a discount or offer after try-on?

Accepted Answer

Yes. ETRYON supports post-try-on offers when configured. This lets merchants show a timely discount or offer after a shopper has already viewed the try-on result.

Question 15

Which products work best with ETRYON?

Accepted Answer

ETRYON works best with apparel products such as tops, dresses, jackets, coats, shirts, and other clothing items with clear product imagery. It can also support some wearable accessories when the product image is suitable, but results are most reliable for clothing products where a visual wearing preview makes sense.

Question 16

Does ETRYON support product variants?

Accepted Answer

ETRYON can use the selected product or variant image when available, helping the try-on preview better match the clothing product the shopper is actually considering.

Question 17

Can ETRYON guarantee perfect fit or sizing?

Accepted Answer

No. AI virtual try-on helps shoppers understand visual style and appearance, but it does not replace size charts, garment measurements, fit notes, or return policies.

Question 18

What are try-on credits?

Accepted Answer

Try-on credits are used when shoppers generate AI virtual try-on previews. Higher plans include more monthly usage, and extra credits may be available depending on the platform and plan.

Question 19

What happens if I run out of credits?

Accepted Answer

If your store runs out of available try-on credits, new AI try-on generations may be blocked until your monthly allowance renews, you upgrade, or you buy extra try-ons. Purchased extra try-ons are used after the monthly plan quota and do not expire.

Question 20

Does ETRYON store shopper-uploaded photos?

Accepted Answer

Shopper uploads are processed to generate try-on results. For WooCommerce, recent uploads are stored on ETRYON infrastructure for up to 14 days by default, while generated images may be stored on the WordPress site according to the Images and Storage settings. Shopify also supports configurable retention for uploaded and generated images. Merchants should explain photo usage and retention in their privacy policy.

ETRYON Virtual Try-On FAQ for Shopify & WooCommerce Stores

General Questions

Wordpress & WooCommerce Setup

Shopify Setup

Shopper Experience

Product & Image Requirements

Pricing, Credits & Usage

Privacy & Store Control

Troubleshooting

Turn Product Views into Try-Ons, Then Move Shoppers to Cart

ETRYON Virtual Try-On FAQ for Shopify & WooCommerce Stores

General Questions

What is ETRYON?

Who is ETRYON built for?

How is ETRYON different from a basic AI image generator?

Does ETRYON guarantee higher conversions or fewer returns?

Wordpress & WooCommerce Setup

How do I set up ETRYON on WooCommerce?

Does WooCommerce require an API key?

Where do I manage billing for WooCommerce?

Can I enable try-on only for certain WooCommerce products?

Shopify Setup

How do I set up ETRYON on Shopify?

Does the Shopify app require an API key?

Where do I manage billing for the Shopify app?

Can I control where try-on appears on Shopify?

Shopper Experience

How does AI virtual try-on work for shoppers?

Can shoppers use ETRYON on mobile?

What happens after a shopper sees the try-on result?

Can shoppers add products to cart after trying them on?

Can I show a discount or offer after try-on?

Product & Image Requirements

Which products work best with ETRYON?

Does ETRYON support product variants?

What kind of product image works best?

What kind of shopper photo works best?

Can ETRYON guarantee perfect fit or sizing?

Pricing, Credits & Usage

Is ETRYON free to start?

What are try-on credits?

Do extra try-ons expire?

What happens if I run out of credits?

Can I upgrade later?

Privacy & Store Control

Does ETRYON store shopper-uploaded photos?

Is the API key exposed on the storefront?

Can I customize the try-on button and modal style?

Can I track try-on performance?

Troubleshooting

Why is the try-on button not showing on my product page?

Why did AI generation fail?

Will ETRYON slow down my product pages?

Where can I get help?

Turn Product Views into Try-Ons, Then Move Shoppers to Cart