Refund Policy

This Refund Policy is provided by ETRYON LTD (“ETRYON”, “we”, “us”, “our”) and applies to purchases of subscriptions and credits for Etryon.ai services, including our website, WooCommerce/WordPress plugin, and Shopify app.

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1. General rule

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Payments for subscriptions and credits are non-refundable, except where required by applicable law or where we approve a refund at our sole discretion.

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2. Subscriptions

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• You can cancel a subscription at any time. Cancellation takes effect at the end of the current billing period (unless your platform specifies otherwise).
• We do not provide refunds for unused subscription time or partial billing periods.

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3. Credits

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• Credits are non-refundable, including unused credits.
• Subscription credits reset each billing cycle and do not roll over unless explicitly stated.
• Purchased credits (one-time packs) do not expire unless explicitly stated at purchase time.

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4. Shopify app purchases

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For the Shopify app, subscription charges and any refunds (if available) are handled through Shopify Billing and subject to Shopify’s billing processes and policies.

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5. Charge errors and exceptional cases

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If you believe you were charged incorrectly, or you experienced a billing error, contact us and we will review your request.

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Contact: hello@etryon.ai

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